Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using ReelMatic:

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment method details (processed by Stripe)
• Content: Videos you generate, prompts, uploads, and project data
• Communications: Messages sent through our support system
• Editor Profile: Bio, portfolio, work samples (if you're an editor)

1.2 Automatically Collected Information

When you use ReelMatic, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, generation history
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, timestamps, error logs, performance data
• Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy)

1.3 Information from Third Parties

We may receive information from:

• OAuth Providers: Google, GitHub (if you sign in via social login)
• Payment Processor: Stripe (transaction status, payment verification)
• AI Model Providers: Replicate (generation metadata)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Provide Services

• Create and manage your account
• Process video generations and enhancements
• Facilitate editor marketplace transactions
• Process payments and maintain billing records
• Provide customer support

2.2 Improve and Develop Services

• Analyze usage patterns and trends
• Conduct research and development
• Test new features and functionality
• Improve AI model performance

2.3 Communications

• Send transactional emails (order confirmations, generation notifications)
• Respond to your inquiries and requests
• Send marketing communications (with your consent)
• Provide important service updates

2.4 Security and Compliance

• Detect and prevent fraud and abuse
• Enforce our Terms & Conditions
• Comply with legal obligations
• Protect our intellectual property

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who help us operate our business:

• Cloud Hosting: Vercel, AWS (infrastructure)
• Payment Processing: Stripe (payment processing)
• AI Models: Replicate, Google, Luma AI, Pika (video generation)
• File Storage: UploadThing, AWS S3 (asset storage)
• Analytics: Vercel Analytics (usage analytics)
• Email: Resend, SendGrid (transactional emails)
• Monitoring: Sentry (error tracking)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Editor Marketplace

When you submit work to an editor, we share:

• Your name and contact information
• Project brief and requirements
• Video assets you upload

Editors are independent contractors and are responsible for their own data protection practices.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Legal processes and law enforcement requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active, deleted upon request
• Generated Videos: Retained for 90 days after generation (unless you delete sooner)
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Tickets: Retained for 3 years
• Usage Logs: Retained for 12 months

After deletion, we may retain anonymized or aggregated data for analytics purposes.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

5.2 Rectification

You can update or correct your account information through your account settings or by contacting us.

5.3 Deletion

You can request deletion of your account and personal data. Note that we may retain certain information as required by law.

5.4 Objection and Restriction

You can object to certain processing activities or request restriction of processing in specific circumstances.

5.5 Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing before withdrawal.

5.6 Opt-Out of Marketing

You can opt out of marketing communications by clicking "Unsubscribe" in emails or updating your notification preferences.

To exercise your rights, email us at: privacy@reelmatic.com

6. Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: HTTPS/TLS for data in transit, encryption at rest for sensitive data
• Access Controls: Role-based access, multi-factor authentication for staff
• Monitoring: Continuous security monitoring and logging
• Audits: Regular security audits and penetration testing
• Incident Response: Documented procedures for data breach response

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. International Data Transfers

ReelMatic operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union.

We ensure appropriate safeguards are in place for international transfers, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Privacy Shield frameworks (where applicable)

8. Children's Privacy

ReelMatic is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately and we will delete the information.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage and performance
• Provide personalized experiences

For more information, see our Cookie Policy.

10. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, additional rights apply under the General Data Protection Regulation (GDPR).

See our GDPR Policy for detailed information about:

• Legal basis for processing
• Data Protection Officer contact
• Right to lodge a complaint with supervisory authorities
• International data transfer mechanisms

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of ReelMatic after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: privacy@reelmatic.com
• Address: REELMATIC STUDIOS LTD, [Your Address]
• Data Protection Officer: dpo@reelmatic.com