Cancellation Policy

1. CREDIT PACKS (ONE-TIME PURCHASE)

Credit packs are one-time purchases and do not require cancellation:

• No recurring charges
• Credits never expire
• Refunds available within 30 days (see Refund Policy)

2. EDITOR JOB CANCELLATION

2.1 Before Editor Accepts

If an editor hasn't accepted your job yet:

• Full refund of escrowed credits
• No cancellation fee

2.2 After Editor Accepts (Before Work Starts)

If the editor has accepted but not started work:

• Contact the editor directly through the platform
• Request cancellation
• If agreed, full refund minus 10% cancellation fee

2.3 Work in Progress

If the editor has started working:

• Partial refund based on work completed
• Editor submits proof of work
• We mediate the cancellation and refund amount

2.4 Completed Work Not Approved

If work is completed but you're not satisfied:

• Cannot cancel after delivery
• Request a revision instead (included in most tiers)
• See Refund Policy for dispute resolution

3. ACCOUNT DELETION

3.1 How to Delete Your Account

To permanently delete your ReelMatic account:

1. Go to Settings → Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Confirm deletion (irreversible)

3.2 What Happens When You Delete Your Account

Account deletion is permanent and irreversible:

• All generated videos will be deleted
• Unused credits will be forfeited (no refund)
• Project data will be permanently removed
• Access to editor marketplace will be lost
• Email address can be reused for a new account

3.3 Data Retention

After deletion, we may retain certain data:

• Payment records (7 years for tax compliance)
• Support tickets (3 years)
• Anonymized analytics data
• Data required by law

3.4 Pending Orders

You cannot delete your account if you have:

• Pending editor jobs
• Active disputes
• Unresolved chargebacks

Resolve these first, then request deletion.

4. EDITOR ACCOUNT CANCELLATION

4.1 Deactivating Editor Profile

If you're an editor and want to stop receiving jobs:

• Go to Editor Settings
• Toggle Active to off
• Complete any pending jobs first

4.2 Permanent Editor Removal

To permanently remove your editor profile:

• Email support@reelmatic.studio
• Complete all pending jobs
• Withdraw any outstanding earnings

5. INVOLUNTARY CANCELLATION (BY US)

5.1 Terms Violations

We may suspend or cancel your account for:

• Violation of Terms & Conditions
• Prohibited content generation
• Fraudulent activity
• Payment disputes or chargebacks
• Abuse of the platform or editors

5.2 Notice Period

In most cases:

• 30 days written notice via email
• Opportunity to appeal
• Immediate suspension for severe violations

5.3 Refund on Involuntary Cancellation

If we terminate your account:

• For cause: No refund of unused credits
• Without cause: Unused credits remain available

6. REACTIVATION

6.1 Voluntary Cancellation

If you voluntarily canceled:

• Can sign up again anytime
• Previous credits are NOT restored
• New account required if account was deleted

6.2 Involuntary Cancellation

If we canceled your account:

• Contact support@reelmatic.studio to appeal
• Reactivation subject to review
• Permanent bans are not eligible for reactivation

7. CONTACT INFORMATION

For cancellation assistance:

• General: support@reelmatic.studio
• Billing: billing@reelmatic.studio
• Editors: support@reelmatic.studio